Shipping policy

At DeepReach, we aim to make delivery simple. We currently offer free Standard Delivery on all eligible mainland UK orders, with no minimum spend.

DELIVERY AREA

We currently deliver to mainland UK addresses only.

At this time, we do not offer delivery outside the UK or to locations outside our mainland UK delivery area.

If your address is not eligible for delivery, this will normally be indicated during checkout.

DELIVERY COST

Standard Delivery is FREE on all eligible mainland UK orders.

There is no minimum order value required to qualify for free delivery.

DELIVERY TIMES

Orders are fulfilled using Amazon Multi-Channel Fulfilment (MCF) and are sent using Standard Delivery.

Standard Delivery typically takes 2–3 calendar days after your order has been processed for fulfilment.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruption, unusually high demand or other logistical delays.

Where available, the estimated delivery date provided after your order has been placed should be treated as the most up-to-date estimate for your order.

ORDER PROCESSING

After you place your order, your order details are sent to our fulfilment provider for processing.

Once an order has entered the fulfilment or dispatch process, we may be unable to change the delivery address, modify the order or cancel the shipment.

Please check your delivery address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@deepreach.fit and we will do our best to help.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking link provided in your email to follow the progress of your delivery.

Tracking information may take a short time to update after your order has been dispatched.

If you have not received your shipping confirmation email or have any issues tracking your order, please contact us at info@deepreach.fit

FULFILMENT AND DELIVERY

DeepReach orders are fulfilled through Amazon Multi-Channel Fulfilment (MCF).

Amazon may use Amazon Logistics or another delivery carrier within its fulfilment network to deliver your order. The carrier used may therefore vary depending on your order and delivery location.

Your purchase remains with DeepReach. Amazon MCF acts as our fulfilment provider.

DELIVERY DELAYS

Although most orders should arrive within the estimated delivery timeframe, occasional delays can happen.

If your order has not arrived within the expected timeframe, please check any available tracking information first.

If tracking has not updated or you believe your parcel may be delayed or lost, contact us at info@deepreach.fit and we will investigate the delivery for you.

INCORRECT OR INCOMPLETE ADDRESSES

Please ensure that the delivery address you provide when placing your order is complete and accurate.

If you realise that you have entered an incorrect address, contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes will be possible once fulfilment has begun.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery costs may apply if the order needs to be sent again.

LOST OR DAMAGED ORDERS

If your order arrives damaged or you believe it has been lost during delivery, please contact us as soon as possible at info@deepreach.fit

For damaged deliveries, we may ask you to provide photographs of the product and packaging so that we can investigate the issue.

We will work with our fulfilment and delivery partners to investigate and resolve eligible delivery issues.

Nothing in this Shipping Policy affects your statutory rights as a consumer.

RETURNS

This Shipping Policy relates to the delivery of your order.

For information regarding cancellations, returns, refunds and our 100-Day Money Back Guarantee, please refer to our separate Return & Refund Policy.

Please do not send returns to our registered office address.

Returns must be arranged with us in advance and sent using the return instructions provided by us.

CONTACT US

If you have any questions about your order or delivery, please contact:

DeepReach
A trading name of Carla Made Ltd
Company number: 16790875
Email: info@deepreach.fit

Registered office:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Please note: our registered office is not a returns address. Do not send products or returns to this address.